Monitor and Maximize Quality

GS Advisors has an outstanding ability to mold, manage, and maintain quality support teams. We have managed contracts with DOD, Intelligence and Civilian Agencies. We manage the delivery of contract efforts effectively by interviewing effectively, hiring, retaining, and assigning experts in the field. Our workforce is motivated to monitor and deliver quality products and services by capitalizing on our quality control program. Our deployment teams are responsive, cooperative and are trained to anticipate and resolve contract/task order problems and issues. Our Contract Management and Quality Control Processes provide effective, logical processes and disciplines to:

• develop and maintain effective, productive working relationships with our customers
• successfully plan, manage, and integrate multiple task assignments
• anticipate, assign, record, and track work efforts and responsibilities
• provide visibility of contract and work technical progress, schedules, and costs
• hold employees accountable for consistent, superior performance
• ensure effective customer interface, communications, and availability for customer requirements, meetings, and discussions
• provide proactive, value-added ideas, solutions, and problem solving
• establish and maintain high customer satisfaction levels
• promote continuous business and process improvements to save time and money
• provide excellent and rewarding employee development and compensation packages

Approach to Customer Responsiveness and Cooperation

GS Advisors Consultants utilizes a disciplined and comprehensive Contract Management Process (CMP) to ensure we proactively cooperate and respond to our customers. Our CMP includes work and task planning, work assignments, and assignment/action item logs that enable us to effectively plan, manage, track, and report our work requirements, activities, and accomplishments. This Process requires that for each task order/assignment, our Program Managers to identify and assign task(s), including: technical approach/procedures; work products and deliverables; due dates and milestones; customer points of contact; points of contact; and requirements for meetings, briefings, presentations, and progress reporting. We proactively provide this information to our clients on a regular basis to ensure outstanding service support, and to identify potential issues.

Our Contract Management Process also ensures compliance with all contract requirements and provides the structure and discipline to manage, control, and report contract cost, expenditures, hours, billing schedules, and technical performance. The procedures were approved by a Defense Contract Audit Agency (DCAA) audit including internal control disciplines for contract file documentation, task/resource/hour allocation, contract/assignment charge numbers, work authorization/approval, management/approval of ODCs/travel expenses, invoice review and processing; and contract cost reporting.

DCAA also approved GS Advisors in a recent Financial Risk Asessment (FRA) that enabled a partner to get favorable proposal evaluation for a Navy-SPAWAR contract that exceeded $50 Million.

Approach to Problem Resolution

The Quality Control Process and approach provides the disciplined processes, procedures, and metrics necessary to continually evaluate the quality and responsiveness of our deliverables, day-to-day support services, personnel, work papers, and our decision support tools and resources. Our Quality Control Process assigns specific quality control and reporting responsibilities to managers and team members. All levels of GS Advisors management and staff are committed to ensuring performance excellence and the delivery of high quality products and services.

Should an issue arise, each GS Advisors manager and team personnel has the duty and obligation to address the issue head-on within GS Advisors, and with our customers. The Project Manager and Seaport-e Executive Team will coordinate with the client to discuss the issue, its root driver, and remediation strategies. GS Advisors will provide service deliverables on time, within budget. That is our guarantee.